Direct Support & Assistance
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Have questions about connecting your MT5 broker, configuring Pine Script webhooks, or enterprise licensing? Our engineering team is here to assist.
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For technical account troubleshooting, EA error code diagnosis, and billing questions. Handled by our core developers.
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Support is manned 24 hours a day from Sunday 21:00 UTC (Tokyo open) through Friday 22:00 UTC (New York close).
Avg. Response Time: < 45 MinsSend Us a Direct Message
Fill out the form below and an engineer will reply to your email within 2-4 hours.
Direct Channels
Technical Inquiries[email protected]
Partners & Affiliates[email protected]
Institutional & Prop Desks[email protected]
Live System Status
All cloud relay nodes in London (LD4), Frankfurt, New York (NY4), and Mumbai are operational with sub-15ms webhook execution response times.